7 days to change your mind

• Requested within 7 days of the day your order was delivered or collected.
• Unworn, unwashed and undamaged, with the original tags still attached.
• Packed in the packaging it arrived in.
• Bought on Vestis — have the order number to hand.

• Made-to-order and custom pieces. They are cut or sewn for you after you order, so a change of mind can't be undone.
• Underwear and swimwear once the hygiene seal is broken.
• Anything marked final sale on the product page — stated before you pay, never after.

None of that limits a faulty item. Something damaged, defective or not what the page described can always be claimed — see below.

1. 1Tell us inside 7 days. Email support@vestis.com with your order number, the items you're sending back, and one line about why.
2. 2We send you the return address. Every shop on Vestis is its own business, so the parcel goes back to the seller it came from. Items from two shops travel as two parcels.
3. 3Pack it as it arrived. Tags on, original packaging, nothing missing. Keep the courier receipt until your refund lands.
4. 4We refund you. The seller checks the item within two working days of it arriving, and the money is on its way the same day it passes.

Return delivery is arranged and paid by you, unless the item was faulty, damaged or not what you ordered — then it is on us.

It goes back the way you paid: to the mobile money number or the card used at checkout, within five working days of the seller confirming the item. Delivery charges are refunded when a whole order goes back, and kept when you return part of one.

Email us within 48 hours of delivery with photographs. You choose a replacement or a full refund including delivery both ways, and there is nothing for you to pay. A genuine fault can be claimed after the 7 days are up.

We don't do exchanges, only refunds. Stock and sizing differ from shop to shop, so returning and reordering is faster — and the piece you want isn't sold to someone else while your parcel is in transit.

Email support@vestis.com. If a buyer and a seller disagree about the state of a returned item, Vestis decides, and we hold the payment until we have.